Call us now on

0800 652 0586

Get in touch

Call us now on 0800 652 0586

All enquiries are free of charge and without obligation

You are here: Carter & Carter / Claiming Compensation / Personal Injury / Beauty Treatment Claims / Can I Sue My Hairdresser?
Can I sue my hairdresser

Can I Sue My Hairdresser?

Going to the Hairdressers should be an every day event but we know only too well things can go terribly wrong – mistakes can have terrible physical and traumatic effects. Find out how to put things right.

Can I sue my hairdresser

Claims Against Hairdressers

Helping You with Your Hairdressing Compensation Claim

Can I sue my hairdresser is a question we get asked a lot. Normally the hairdresser will try and blame you for their mistakes!

Hairdressing Compensation Claims are directed against hairdressers for all sorts of injury such as chemical burns involving peroxide powders, allergic reactions, over-processing hair, negligence by the stylist and faulty equipment to name just a few. We have had clients who have had to cut off 36+ inches  (3 feet!) of hair because it has been s0 badly damaged by their hairdresser.

Bringing a personal injury claim against your hairdresser is not a mainstream area of the law and you need to be sure you choose the right lawyer

If you need a Specialist Hairdressing Injury Claims Solicitor to Help You then You are in the Right Place!

  • We have years of experience handling No Win No Fee Claims arising out of hairdressing disasters.
  • There’s no doubt it’s hugely distressing when things go wrong and we will always handle matters sympathetically.
  • We help people like you throughout the UK and can offer a 100% genuine No Win No Fee service.  This means that you will never have to worry about expensive legal fees.
  • We know from all our years of experience that it’s certainly no laughing matter. Hairdressing injuries can be terribly painful, distressing and definitely worth pursing.
  • We can take you through the whole personal injury claims process and you’ll receive the benefit of all our experience.
  • At the same time we will be seeking to make a claim which maximises your hair damage compensation using  trusted partners. We have connections with barristers, medical advisers and leading trichologists who are also experts in their respective fields.
  • Find out if you can make a claim and let us take up the strain so claiming hair damage compensation will be as easy and stress free as possible.

Get in touch about making a claim on a free no obligation basis.


Hairdressing  is Unregulated – have you been unlucky?

Incredibly there are over 40,000 hairdressing, barbering and beauty businesses in the UK.

What many people don’t realise is that these businesses are unregulated. This means it’s not necessary to have certain qualifications or experience to trade. It’s easy to see why hairdressing compensation claims are not at all uncommon.

It can take a very long time for ruined hair and skin irritations to recover. The impact upon confidence, self esteem and general sense of well being can never be under estimated. We know just how devastating the consequences can be if your hair and scalp are damaged by your hairdresser.

As well as the physical effects it’s not unusual for a client’s mental health to suffer too. It’s no surprise that clients who have suffered in this way feel strongly about being let down and wish to pursue a hair damage personal injury claim.

Contact us on 01663 761 892 and we will help you with your hair damage claim.


So what can go wrong at the Hairdressers?

There are many reasons why you might be looking to make a compensation claim arising out of a visit to the hair salon:

There may be a hair training issue resulting in a number of distressing problems. Your hairdresser must be trained and able to carry out the various styles. They need to have proper supervision and be able to carry out their job competently.

We know that all too often short cuts are made because salons are so busy and the hairdresser is trying to treat different people at the same time which leaves the salon open to a personal injury compensation claim.

We hear complaints all the time about Hair Loss, Burns, Allergic Reactions, Skin irritation as well as Dermatitis. Often the starting point for things going horribly wrong is the hairdresser’s failure to carry out some basic tests before starting the treatment; here are some common ones:

Strand Test: is advisable to perform on a person’s hair before carrying out such techniques as bleaching or perming (the highly destructive processes). This test is to check that the hair can withstand the process asked for. A cutting of hair is usually taken and processed independently before the client commits to the process.

Patch Test: A test performed on the skin at least 48 hours before application to the scalp, the patch test itself is the best indication as to whether the customer is allergic to the product, if there is no reaction it is deemed safe to use the product. Manufacturers guidelines stipulate that a patch test must be performed if the hair dye has not been used on the client before or if a new shade is being used, or if the last application exceeds 6 months.

Incompatibility Test: Previous chemical products used before a colouring or perming service may react with the chemicals that will be used by the hairdresser for the service they have been asked to provide; this may influence the outcome of the processing of which the hairdresser will be able to foresee. For example; previously coloured hair may not lift as well as expected and so will not be able to achieve the level of lift expected, this in turn may cause the hairdresser to over process the hair to achieve the colour desired.


We have listed below some common causes of damage to hair in more detail:

Over Processing of Hair – this happens when there are too many products applied to the hair in too short a period of time; the product is too strong or it has been left on too long. Alternatively the product could be too strong for the hair, or it’s been left on for too long. Hairdressers should guard against over processing by carrying out appropriate strand tests before carrying out the treatment.  For example, bleach is an oxidising agent used in hairdressing to penetrate the hair and ‘lift’ colour shades. This can be a very destructive procedure to the hair fibres as it weakens the hair structure.

Incorrectly Fitted Extensions – the extensions have to be placed at the right intervals and also with the correct amount of bond. If the hair extensions are not fitted in the correct manner then severe damage to the scalp and associated headaches can occur.

Chemical burns to the Scalphairdressers should always use chemicals in accordance with the manufacturer’s instructions. They also need to ensure in particular not to leave the product on too long otherwise skin damage to the scalp as well as the hair is likely to result. Hair in this instance can become thin and brittle and often there’s no choice to cut the hair short in an effort to help it to recover.

Allergic reactions – these are commonly caused by hair dye but they can be avoided by a simple skin test which will reveal any issues such as swelling and rashes. This is where a small amount of hair dye is dabbed onto the skin 24-48 hours before the treatment to ensure there is not going to be any allergic reaction. If you have not been offered a patch test and suffer an allergic reaction you may well want to make a hairdressing compensation claim. This is a particular problem that we encounter on a daily basis. Unfortunately there are hairdresser salons who fail to carry out patch testing before applying hair dye exposing their customers to the risk of an allergic reaction. These reactions can be really serious and require urgent hospital treatment. Hairdressers also carry out a hair strand tests to make sure the chemicals used on the hair will not harm the hair follicles.

Cuts –  there is no excuse for you to suffer cuts at a hairdressers. It simply means your hairdresser has failed to carry out their work with the necessary skill and care. Cuts may also occur if the equipment being used is not functioning correctly or hasn’t been maintained properly.

Hair Loss and Bald Patches – this can be temporary as well as permanent in which case damages for injury rise exponentially. These type of hairdresser compensation claims can arise through problems with the salon equiment and or the indivdual stylist’s failings.

Dermatitis – this can be caused by a combination of factors including exposure to chemicals, contact with water and detergents as well as hot air. Either way dermatitis can be a painful source of irritation for clients who invariably feel uncomfortable and self conscious. Hair salon insurers will often argue that the dermatitis is unrelated to the hair visit to the hairdresser. It’s then a case of obtaining the right medical evidence to show compensation is warranted. Irritant contact dermatitis occurs when chemicals or physical agents damage the surface of the skin faster than the skin is able to repair the damage. Irritants remove oils and moisture (natural moisturising factor) from its outer layer, allowing chemical irritants to penetrate more deeply and cause further damage by triggering inflammation. The severity of the dermatitis is highly variable and depends on many factors including:

  • Amount and strength of the irritant
  • Length and frequency of exposure (e.g., short heavy exposure or repeated/prolonged low
  • Skin susceptibility (e.g., thick, thin, oily, dry, very fair, previously damaged skin or pre-existing atopic tendency)
  • Environmental factors (e.g., high or low temperature or humidity)
  • Irritants include such everyday things as water, detergents, solvents, acids, alkalis, adhesives, metalworking fluids and friction. Often several of these acts together to injure the skin.

(the list could go on and on but we are able to advise on any issue relating to damage to the hair. Start your claim with us today….)


Hairdressing Compensation Claims – What Can I do?

If you have suffered hair damage at the hands of a hairdresser and want to make a claim then you need to take action. This will protect your position:

  1. Seek immediate medical attention to receive the necessary care and treatment. Be sure to mention the circumstances of your hair injury so that this is recorded in your medical records. Remember to keep visiting your doctors afterwards so that you receive ongoing medical advice as necessary.
  2. Report the matter to the manager of the salon making sure that you have their full name and follow up any oral complaint in writing. (We know from our experience that salons sometime attempt to wriggle out of liability by claiming our client never even attended the salon for treatment. We cannot underestimate how important it is for you to have good evidence to prove which salon was responsible.)
  3. If relevant see if you can find out the specific products that were used.
  4. When you report the incident ask for details of the Salon’s Insurers.
  5. Take photographs of all the damage you have suffered so that you have a good body of photographic evidence showing the full nature and extent of your injuries. Remember to make a note of exactly when the photographs were taken and continue to take photographs at regular intervals.
  6. If you have any witnesses who can corroborate your account of what happened it’s important to make sure you record their details and keep them safe.
  7. Make a diary note to record the level of any pain or discomfort and to note down how the effects of the treatment are affecting your everyday life.
  8. Keep a note of all expenses you have incurred arising out of the hair damage.

Get in touch with us – making a claim is straight forward when you come with us.


Can I sue my Hairdresser for Compensation?

In general terms compensation is payable when the hairdresser fails to take proper care of your safety resulting in hair injury, damage or loss.

Your Hairdresser has a duty of care to ensure that things don’t go wrong.

Often this will mean you have suffered physical damage to your hair or scalp which may in turn lead to psychological harm.

If your hair has been damaged in any way and you want to make a hair damage claim then we would be delighted to hear from you.

We will be able to let you know whether we consider your hair case is likely to be successful and whether you can claim compensation.

We will always be happy to give you free, initial practical advice to protect your position – make a phone call to us now on 01663 761 892 so we can talk this through.

Start your hair damage claim against your hair stylist on a 100% No Win No Fee basis.


Is your Hairdresser Insured?

Unfortunately this can be a real issue if you make a hair injury claim against your hairdresser.

Sometimes it transpires that there is no insurance in place at all and other times the insurer attempts to avoid having to pay out on the grounds that the Defendant has failed to comply with the terms of the policy.

The hair dressing industry is completely unregulated and this means the public can be at risk.

It’s quite shocking that hairdressing salons have no Regulator to ensure that every business has proper insurance in place. After all, hairdressers apply a variety of chemicals that can do real damage in untrained or unqualified hands.

For too long members of the public have struggled, not because they don’t have a sound negligence claim, but on the basis there is no insurer to claim from.


How Much is Your Claim Worth?

Every hair claim is different and involves a range of possible heads of damage and financial losses.

It is therefore difficult and nigh on impossible to provide even a general valuation unless we speak with you personally. If you do contact us to enquire about hairdresser compensation claims then we will let you know our thoughts on the value of your claim. We have lots experience in bringing hairdressing claims and we’ll let you have all the advice you need to move forward with your hair damage claim.


Calculating Your Hair Damage Compensation:

General Damages is compensation to cover the pain suffering and loss of amenity which has flowed from the personal injury. This head of loss takes into account the impact that the damage to your hair has had on your everyday life which can very often be really serious and far reaching. The award for hairdresser compensation will vary between hair injury claims. This is why it is important that your solicitor takes the trouble to obtain a detailed account from you running through all the appropriate details.

Special Damages – this head of compensation is to enable the Claimant to recover all their reasonable out of pocket expenses. So this tends to include quantifiable losses such as earnings, medical fees, travelling expenses or any item of expense that you have incurred r property (such as your clothes or car) that have resulted from the accident.

In broad terms and in our experience these types of hairdressing claims can be worth anything from £3,000 – £10,000. Much depends upon the nature and extent of the injuries and the timescale of recovery. There can be really serious injury in some instances where hairdressing disasters lead to very significant awards of compensation. Whether there is not much compensation or whether the professional negligence leads to you being able to make a substantial claim we are here to help you.

It needs to be remembered that a great deal depends upon the extent of any psychological damage and of course the speed of recovery.

  • We would be delighted to hear from you so that we can speak to you about your damaged hair claim and your particular circumstances.
  • We can then look to provide you with an initial valuation to help you.
  • Please remember that a final valuation can only be given once we have all the appropriate medical evidence, this will deal with the nature extent of the damage and also the all important prognosis for recovery.
  • Get in touch with us now on 01663 761 892 so we can discuss your hair damage injury claim.


What are Your Legal Rights when Your Haircut goes Wrong?

  • First of all, it’s very important to tell your hairdresser that you are unhappy with your haircut.
  • If you don’t express your dissatisfaction at the time then you may well be considered to have no genuine cause for complaint. For this reason, if you are going to pay anything for the haircut then the payment is made under protest.
  • Hairdressers are responsible for providing a service and the Consumer Rights Act 2015 governs them.
  • You can always ask the hairdresser to try to put things right but very often this won’t be something you will want to consider especially if they have already damaged your hair.
  • A Claim for compensation is the obvious remedy here and this is where we can help to protect your position.
  • We’ll check your claim covers all the relevant elements so that you come away with the right level of compensation.
  • Contact us and we will be delighted to let you know if you are able to proceed with a hair damage claim.


What is the Claims Process?

  • Once you contact us we will be pleased to confirm whether we consider your claim has prospects of success.
  • If so then we will help go through the various heads of loss to ensure everything is included.
  • We’ll send out a detailed letter of claim to the Defendant salon setting out all the issues.
  • The Salon’s insurers will respond to confirm if the claim is accepted. Otherwise they will set out the grounds upon which liability is denied.
  • If it is necessary for us to gather expert evidence to support your claim we will organise this for you. We use trichology experts that are tried and tested and we are able to ensure the whole process as easy as possible for you.
  • If after the service of the medical evidence the defendant continues to contest the claim we will proceed to court.
  • The compensation claims process from start to finish can take between 3 to 18 months. Much depends upon the extent of the injuries and whether the claim is defended.
  • Hair Damage Claims can not only be defended but there is often a reluctance for the Defendant’s insurers to pay much compensation. It is then up to us to negotiate with the hair solon’s insurers so we get the right result for your hair damage claim.
  • Even if the claim is defended then this doesn’t mean to say it will end up in court. Only a tiny proportion of personal injury claims against hairdressers end up at final court hearing. Insurers will often contest liability of injury claims until they realise that the Claimant is not going to be intimidated!


Why talk to us?

  • We have lots of experience and expertise to help you bring your hairdressing personal injury claim.
  • We specialise in accident injury claims against hairdressers and are able to help you where ever you live in England and Wales.
  • We will talk to you sympathetically and let you have a honest assessment of your hair claim.
  • You can be sure that you will get all the help you need and we will be with you every step of the way.
  • We will finalise your claim on the best terms available.
  • Please look at our trusted reviews which will tell you what our clients’ think of us.
  • We are authorised and regulated by the Solicitors Regulation Authority giving you peace of mind.
  • We’ll get you the injury compensation you deserve and on a No Win No Fee basis.
  • Contact us today on a free no obligation basis – if you like you can start your injury claim today.

Can I Sue My Hairdresser via a No Win No Fee?  – Absolutely…

  • We offer our clients with damaged hair a genuine No Win No Fee agreement which you can truly count upon.
  • If for any reason your hair injury claim doesn’t succeed then no problem we will not charge you a penny.
  • We will finance your claim from beginning to end – there’s no money to be paid upfront.
  • There’s no need to worry about hidden charges and getting into costly agreements.
  • You won’t be left out of pocket when making a hair claim – whatever happens.
  • Negligence Claims against hairdressers for hair damage injury is what we do!

Call Us Now and Let’s make a Start… 🙂


Make a free enquiry

How can we help you?

Have you any questions?

We're happy to answer your questions so fire away here...

Your Details

(We won't share your details with anyone)




DON'T Worry - No Cost, No Obligation - Just Happy to Help