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You are here: Carter & Carter / Claiming Compensation / Personal Injury / Beauty Treatment Claims / Can I Sue My Hairdresser?
Can I sue my hairdresser

Can I Sue My Hairdresser?

Going to the Hairdressers should be an every day event but we know only too well things can go terribly wrong – mistakes can have terrible physical and traumatic effects. Find out how to put things right.

Can I sue my hairdresser

Can I sue my Hairdresser?

Helping You with Your Hairdressing Compensation Claim

Can I sue my hairdresser is a question we get asked a lot.

Hairdressing Compensation Claims are directed against hairdressers for a whole host of reasons such as chemical burns involving peroxide powders,  allergic reactions, negligence of the stylist, faulty equipment to name just a few.

Bringing a personal injury claim against your hairdresser is not a mainstream area of the law and you need to be sure you choose the right lawyer

If you need a Specialist Hairdressing Injury Claims Solicitor to Help You then You are at the Right Place!

  • We have years of experience handling No Win No Fee Claims arising out of hairdressing disasters.
  • There’s no doubt it’s hugely distressing when things go wrong and we will always handle matters sympathetically.
  • We help people like you throughout the UK and can offer a genuine No Win No Fee service.  This means you will never have to worry about expensive legal fees.
  • We know from all our years of experience that it’s certainly no laughing matter. Hairdressing injuries can be terribly painful, distressing and definitely worth pursing.
  • We can take you through the whole process to make a claim and you’ll receive the benefit of all our experience.
  • At the same time we will be seeking to maximise your compensation using  trusted partners. We have connections with barristers, medical advisers and trichologists who are also experts in their respective fields.
  • Find out if you can make a claim and let us take up the strain.



Hairdressing  is Unregulated – have you been unlucky?


Incredibly there are over 40,000 hairdressing, barbering and beauty businesses in the UK.

What many people don’t realise is that these businesses are unregulated. This means it’s not necessary to have certain qualifications or experience to trade. It’s easy to see why hairdressing compensation claims are not at all uncommon.

It can take a very long time for ruined hair and skin irritations to recover. The impact upon confidence, self esteem and general sense of well being can never be under estimated. We know just how devastating the consequences can be if your hair and scalp are damaged.

As well as the physical effects it’s not unusual for a client’s mental health to suffer too. It’s no surprise that client’s who have suffered in this way feel strongly about being let down and wish to make a personal injury claim.

Contact us and we will help you with your hair damage claim.


So what can go wrong at the Hairdressers?

There are many reasons why you might be looking to make a compensation claim arising out of a visit to the hair salon:

There may be a training issue resulting in a number of distressing problems. Your hairdresser must be trained and able to carry out the various styles. They need to have proper supervision and be able to carry out their job competently. We know that all too often short cuts are made which leaves the salon open to a personal injury compensation claim.

We hear complaints all the time about Hair Loss, Burns, Allergic Reactions, Skin irritation as well as dermatitis.

We have listed below some common causes of damage to hair in more detail:


Over Processing of Hair – this happens when there are too many products applied to the hair. Alternatively the product could be too strong for the hair, or it’s been left on for too long. Hairdressers should guard against over processing by strand testing before carrying out the treatment.


Incorrectly Fitted Extensions – the extensions have to be placed at the right intervals and also with the correct amount of bond. If the hair extensions are not fitted in the correct manner then severe damage to the scalp and associated headaches can occur.


Chemical burns to the Scalphairdressers should always use chemicals in accordance with the manufacturer’s instructions. They also need to ensure in particular not to leave the product on too long otherwise skin damage to the scalp as well as the hair is likely to result. Hair in this instance can become thin and brittle and often there’s no choice to cut the hair short in an effort to help it to recover.


Allergic reactions – these are commonly caused by hair dye but they can be avoided by a simple skin test which will reveal any issues such as swelling and rashes. This is where a small amount of hair dye is dabbed onto the skin 24-48 hours before the treatment to ensure there is not going to be any reaction. If you have not been offered a patch test and suffer an allergic reaction you may well want to make a hairdressing compensation claim. This is a particular problem that we encounter on a daily basis. Unfortunately there are hairdresser salons who fail to carry out patch testing before applying hair dye exposing their customers to the risk of a reaction. These reactions can be really serious and require urgent hospital treatment. Hairdressers also carry out a hair strand test to make sure the chemicals to be applied to the hair will not harm the hair follicles.


Cuts –  there is no excuse for you to suffer cuts at a hairdressers. It simply means your hairdresser has failed to carry out their work with the necessary skill and care. Cuts may also occur if the equipment being used is not functioning correctly or hasn’t been maintained properly.


Hair Loss and Bald Patches – this can be temporary as well as permanent in which case damages for injury rise exponentially. These type of compensation claims can arise through problems with the salon equiment and or the indivdual stylist’s failings.


Dermatitis – this can be caused by a combination of factors including exposure to chemicals, contact with water and detergents as well as hot air. Either way dermatitis can be a painful source of irritation for clients who invariably feel uncomfortable and self conscious. Hair salon insurers will often argue that the dermitius is unrelated to the hair visit to the hairdresser. It’s then a case of obtaining the right medical evidence to show compensation is warranted.

(- the list could go on and on  …)



Hairdressing Compensation Claims – What Can I do?

If you have suffered hair damage at the hands of a hairdresser and want to make a claim then you need to take action. This will protect your position

  1. Seek immediate medical attention to receive the necessary care and treatment. Be sure to mention the circumstances of your injury so that this is recorded in your medical records. Remember to keep visiting your doctors afterwards so that you receive ongoing medical advice as necessary.
  2. Report the matter to the manager of the salon making sure that you have their full name and follow up any oral complaint in writing. (We know from our experience that salons sometime attempt to wriggle out of liability by claiming our client never even attended the salon for treatment. We cannot underestimate how important it is for you to have good evidence to prove which salon was responsible.)
  3. If relevant see if you can find out the specific products that were used.
  4. When you report the incident ask for details of the Salon’s Insurers.
  5. Take photographs of all the damage you have suffered so that you have a good body of photographic evidence showing the full nature and extent of your injuries. Remember to make a note of exactly when the photographs were taken and continue to take photographs at regular intervals.
  6. If you have any witnesses who can corroborate your account of what happened it’s important to make sure you record their details and keep them safe.
  7. Make a diary note to record the level of any pain or discomfort and to note down how the effects of the treatment are affecting your everyday life.
  8. Keep a note of all expenses you have incurred arising out of the hair damage.

Get in touch with us so you can be sure you’ve done all that you can to help yourself.



Can I sue my Hairdresser for Compensation?

In general terms compensation is payable when the hairdresser fails to take proper care of your safety resulting in injury, damage or loss.

Your Hairdresser has a duty of care to ensure that things don’t go wrong.

Often this will mean you have suffered physical damage to your hair or scalp which may in turn lead to psychological harm.

If your hair has been damaged in any way and you want to make a claim then we would be delighted to hear from you.

We will be able to let you know whether we consider your injury claim is likely to be successful.

We will always be happy to give you initial practical advice to protect your position.



Is your Hairdresser Insured?

Unfortunately this can be a real issue if you make a claim against your hairdressser.

Sometimes it transpires that there is no insurance in place at all and other times the insurer attempts to avoid having to pay out on the grounds that the Defendant has failed to comply with the terms of the policy. The hair dressing industry is compltely unregulated and this means the public are at risk.

It’s quite shocking that hairdressing salons have no regulator to ensure that every business has proper insurance in place. After all hairdressers apply a variety of chemicals that can do real damage in untrained or unqualified hands. For too long members of the public have struggled, not because their don’t have a sound liability claim, but on the basis there is no insurer to claim from.



How Much is Your Claim Worth?

Every hair claim is different and involves a range of possible heads of damage and financial losses.

It is therefore difficult and nigh on impossible to provide even a general valuation unless we speak with you personally. If you do contact us to enenquire about hairdresser compensation claims then we will let you know our thoughts on the value of your claim. We have lots of experince and will let you have all the advice you need to make a claim.


Calculating Your Hairdresser Compensation:

General Damages is compensation to cover the pain suffering and loss of amenity which has flowed from the personal injury. This head of loss takes into account the impact that the damage to your hair has had on your everyday life which can very often be really serious and far reaching. The award for hairdresser compensation will vary between injury claims. This is why it is important that your solicitor takes the trouble to obtain a detailed account from you running through all the appropriate details.

Special Damages – this head of compensation is to enable the Claimant to recover all their reasonable out of pocket expenses. So this tends to include quantifiable losses such as earnings, medical fees, travelling expenses or any item of expense that you have incurred r property (such as your clothes or car) that have resulted from the accident.

In broad terms and in our experience these types of compensation claims can be worth anything from £3,000 – £10,000. Much depends upon the nature and extent of the injuries and the timescale of recovery.

It needs to be remembered that a great deal depends upon the extent of any psychological damage and of course the speed of recovery.

  • We would be delighted to hear from you so that we can speak to you about your particular circumstances.
  • We can then look to provide you with an initial valuation to help you.
  • Please remember that a final valuation can only be given once we have all the appropriate medical evidence, this will deal with the nature extent of the damage and also the all important prognosis for recovery.



What are your legal rights when your haircut goes wrong?

  • First of all, it’s very important to tell your hairdresser that you are unhappy with your haircut.
  • If you don’t express your dissatisfaction at the time then you may well be considered to have no genuine cause for complaint. For this reason, if you are going to pay anything for the haircut then make sure the payment is made under protest.
  • Hairdressers are responsible for providing a service and the Supply of Goods and Services Act 1982 governs them.
  • You can always ask the hairdresser to try to put things right but very often this won’t be something you will want to consider.
  • A Claim for compensation is the obvious remedy here and this is where we can help to protect your position.
  • We’ll make sure your claim covers all the relevant elements so that you come away with the right level of compensation.



What is the Claims Process?

  • Once you contact us we will be pleased to confirm whether we consider your claim has prospects of success.
  • If so then we will help go through the various heads of loss to make sure everything is included.
  • We’ll send out a detailed letter of claim to the Defendant salon setting out all the issues.
  • The Salon’s insurers will respond to confirm if the claim is accepted. Otherwise they will set out the grounds upon which liability is denied.
  • If it is necessary for us to gather expert evidence to support your claim we will organise this for you. We use trichology experts that are tried and tested and we will make the whole process as easy as possible for you.
  • If after the service of the medical evidence the defendant continues to contest the claim we will proceed to court.
  • The compensation claims process from start to finish can take between 3 to 18 months. Much depends upon the extent of the injuries and whether the claim is defended.
  • Even if the claim is defenced then this doesn’t mean to say it will end up in court. Only a tiny proportion of personal injury claims end up at final court hearing. Insurers will often contest liability until they realise that the Claimant is not going to be intimidated!



Why talk to us?

  • We have lots of experience and expertise to help you bring your personal injury claim.
  • We specialise in hairdresser compensation and are able to help you whereever you live in England and Wales.
  • We will talk to you sympathetically and let you have a honest assessment of your claim.
  • You can be sure that you will get all the help you need and we will be with you every step of the way.
  • We will finalise your claim on the best terms available.
  • Please look at our trusted reviews which will tell you what our clients’ think of us.
  • Contact us today and we’ll get you the compensation you deserve.



Can I Sue My Hairdresser via a No Win No Fee?  – Absolutely…

  • We offer our clients a genuine No Win No Fee agreement which you can count upon.
  • If for any reason your claim doesn’t succeed then no problem we will not charge you a penny.
  • We will finance your claim from beginning to end – there’s no money to be paid upfront.
  • There’s no need to worry about hidden charges and getting into costly agreements.
  • You won’t be left out of pocket – whatever happens.

Call Us Now and Let’s make a Start…



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